Incredible Incident Management References. Web incident management is a process used by it operations and devops teams to respond to and address unplanned events that can affect service quality or service operations. Web incident management is the process used by development and it operations teams to respond to an unplanned event or service interruption and restore the service to its operational state.
We want to help teams like yours get started with a formal incident management process. As a bonus we’ve also included templates to. Incident management describes the necessary actions taken by an organization to analyze, identify, and correct problems while taking actions that can prevent future incidents.
